Refund policy

We want you to love your ASTRAL purchase, but if it doesn't meet your expectations, you have 14 days from the delivery date to initiate a return. To help ensure a smooth and efficient return process, please review the policy details below.

1. Eligibility Requirements for Returns

To qualify for a return, your item must meet the following criteria:

Condition: The item must be in the same condition as when received, unworn, unused, with all original tags, and in its original packaging.

Proof of Purchase: A valid receipt or proof of purchase from ASTRAL is required.

2. Return Process and Instructions

If your item meets the eligibility requirements and you would like to proceed with a return, please follow these steps:

Contact Our Support Team: Email info@astralwatchesng.com to initiate your return. In your email, include your order number, a brief description of the reason for the return, and any supporting documentation (e.g., photos if the item is damaged).

Prepare Your Item for Return: Place the item securely in its original packaging, with all tags, manuals, and accessories included. Include the receipt or proof of purchase within the package.

Ship to Our Lagos Return Address: Returns should be sent to our designated Lagos address, which will be provided to you by our support team. We strongly recommend using a trackable shipping service for documentation and proof of return delivery.

Please note: To comply with our return policy, we must receive the returned item within 14 days of your return being approved before processing any refund. Failing to return the item within this window is a violation of our policy and will result in a denial of the refund request.

3. Return Shipping Fees

For orders priced at ₦100,000 or above, return shipping costs may be the customer's responsibility, depending on the product.

4. Refund Process and Timeline

Inspection and Processing Time: Once we receive your returned item, we will inspect it within 3-5 business days and notify you via email.

Refund Approval: Upon approval, your refund will be issued to your original payment method. Please allow an additional 3-10 business days for your financial institution to process and post the refund.

Non-Eligible Returns: If the item does not meet our return conditions (e.g., appears used or is missing tags/packaging), we reserve the right to decline the return, in which case the item may be sent back to you at your expense.

5. Non-Returnable Items

Final Sale Items: Certain clearance items or promotions may be marked as final sale and are not eligible for return.

For any questions or concerns, please reach out to our support team for assistance. Thank you for your cooperation in following our return policy and ensuring a seamless return experience.